If you want to return you purchase you can do so within 14 days after your order has been delivered to the delivery address. In order to process your return correctly, you can inform us by sending an email to . To sent you return please follow the below procedure:
Fill in the given/sent return form, wrap the items carefully in the original packing and enclose the return form, this way we will know who to refund to. Ship your parcel by any post order company. Your money will be refunded within 14 days after receiving the returned goods. We will refund you what you paid for your order but not the taxes or delivery charge.
Should you receive an item which has a technical default, please contact us immediately via email at describing the defaults and adding pictures of the default. All faults must be reported within 48 hours of receipt of the goods. After assessment and we classify it as a technical default we will take care of all costs: taxes and delivery costs. Your item will be replaced based on availability. May it occur the item is not available anymore we will inform you by email to sort out the best solution. Please note that wear and tear of items will not be classified as faulty and therefore cannot be returned.
Note the return policy is according to the Dutch law. In case of any dispute, parties shall first try to solve their disputes based a mutual trust. Failing that, any and all disputes between the customer and CHAN, in connection with or related to an agreement or these conditions, shall be submitted to the competent court in Amsterdam. Meaning the law of the Netherlands shall govern the relationship between the customer and CHAN.